Frequently Asked Question

Welcome to FMU! To access your email and other services (Blackboard, Canvas, Microsoft Teams, etc.), you’ll need to log in to your Microsoft 365 account using your university credentials.

As part of our security policy, you must set up Multi-Factor Authentication (MFA) the first time you log in. This protects your account and ensures you can recover it if you forget your password later.

Why is MFA Important?

• Helps protect your account against unauthorized access
• Required for accessing student platforms via SAML login (e.g., Canvas, Blackboard, Webmail)
• Essential for future password resets and account recovery
• Keeps your academic and personal information safe

Step-by-Step: First Time Login & MFA Setup

Step 1: Go to the FMU Website

1. Open your browser and go to:

   www.fmu.edu

2. Hover your mouse over the “Login” button on the top menu.

3. From the dropdown menu, click on “Webmail”.

Step 2: Sign In with Your Student Email

On the Microsoft sign-in screen:

• Enter your FMU email address: jdoe1234@fmu.edu 

  • “All email accounts have now been transitioned to the new domain only. If you previously had an email address ending in @FMUNIV.EDU, your account has been migrated to the new domain: @fmu.edu.”

• Click Next

  • “If you entered your email (username) correctly, the next screen prompting for your password will display the university’s official background, confirming you’re on the correct login page.”

• Enter your password

  
  

Step 3: Set Up Microsoft Authenticator App

If this is your first time logging in, you’ll be prompted to set up MFA. We strongly recommend using the Microsoft Authenticator app.

On Your Phone:

1. Download the Microsoft Authenticator app from the App Store or Google Play.

2. Open the app and tap the ”+” (plus) icon.

3. Choose “Work or school account” > Scan QR code

On Your Computer:

1. A QR code will appear on your screen. Use the app to scan it.

2. Approve the test notification on your phone to finish the setup.

Once complete, your account will be secured with MFA.

Step 4: Add Backup Authentication (Phone or Email) - Mandatory

To help you reset your password in the future, you should also add a phone number and/or an alternate email.

The next screen will request that you add a phone number. If you do not have a US phone, click on the link below where it says "I want to set up a different method."

Select Phone or Email

Enter your number or alternate email and verify the code

Pro Tips:

• Keep your Authenticator app installed – it’s needed every time you log in from a new device.

• Use your personal mobile number and email – don’t use someone else’s contact info.

• If you lose your phone, contact the CyberZone immediately to recover your account.

Need Help?

Email: cyberzone@fmu.edu

We’re here to help if you get stuck!