Frequently Asked Question

CyberZone Quick Support is a temporary remote assistance tool used by the Florida Memorial University Information Management & Technology (IMT) CyberZone team to provide live technical support.

This application should only be downloaded and launched while actively working with an authorized CyberZone technician over the phone or during an active support session.

To begin a support session:

1. Download the CyberZone Quick Support application when instructed by a CyberZone technician.
   1. Windows_x64-QuickSupport
   2. Windows_x86-QuickSupport
2. Open the downloaded application. No installation or administrator privileges are required.
3. Provide the displayed session ID and temporary password to the CyberZone technician assisting you.
4. Remain available during the session in case additional prompts or permissions appear on your device.

Important Security Information:

• Only share your session ID and password with authorized FMU CyberZone personnel.
• Do not use this application for self-support or unattended remote access.
• The Quick Support application is intended for temporary assistance sessions only and does not permanently install software on your device.
• Once the support session has ended, you may simply close the application.

If you were not instructed by a CyberZone technician to use this application, please do not launch or share access information with anyone.