Frequently Asked Question

Support Guide: How to Update Saved Credentials and Profiles in Mobile Apps After Email Domain Change

When your university email and login domain changes (e.g., from @fmu.fmuniv.edu to @fmu.edu), some mobile apps may continue using your old credentials and cause login failures, sync issues, or missing calendar/email access.

Follow this guide to update your saved credentials and profiles on your mobile device to ensure continued access to university services.

Outlook Mobile App (iOS/Android)

Option 1: Remove and Re-add the Account

1. Open the Outlook app.                                                                                                    
   
2. Tap your profile icon (top left), then go to Settings.                                                 
3. Under Mail Accounts, tap the account with your old domain.
4. Tap Delete Account and confirm.                                       
5. Click the following                                                                              
   
6. Click on remove account                                                     
7. Return to Settings and tap Add Account.                                       
8. Sign in with your updated email address (e.g., username@fmu.edu).    
9.   Login                                                                      
   
10. Follow any MFA prompts.

This ensures calendar, email, and contacts sync correctly with the new domain.

Option 2: Update Login Details (If Available)

Some app versions allow editing account settings:

• Tap the account under Settings.
• Update the email address to @fmu.edu.
• Save and re-authenticate.

Microsoft Teams Mobile App

1. Open Teams and go to your profile icon.
2. Tap Settings > Sign out.
3. Re-open the app and sign in using your updated @fmu.edu email.

You may need to clear cached data if the app continues to log you in with the old domain.

OneDrive Mobile App

1. Open OneDrive.
2. Tap the profile icon > Settings.
3. Sign out of the account with the old domain.
4. Sign back in with your new FMU credentials.

Additional Apps (Word, Excel, PowerPoint, etc.)

For other Microsoft 365 apps:

1. Open the app and go to Account.
2. Remove the old account.
3. Sign in with your new email: username@fmu.edu.

Apple iOS Mail / Calendar / Contacts (Optional)

If you use Apple Mail:

1. Go to Settings > Mail > Accounts.
2. Tap your FMU account.
3. Delete the old account.
4. Tap Add Account and choose Microsoft Exchange.
5. Enter your new email and credentials.

Android Native Mail App (Optional)

Steps vary by manufacturer, but generally:

1. Go to Settings > Accounts.
2. Select your FMU email account.
3. Remove or delete the account.
4. Add a new Microsoft Exchange account using your updated email.

Need Help?

If you're having trouble updating or accessing apps:

• Email: cyberzone@fmuniv.edu