Frequently Asked Question

When the Jenzabar Cloud Services team updates the jenzabarcloud.com SSL wildcard certificate (typically just before it expires), institutions using this certificate in their JAAS environment may experience a very brief downtime, usually under a minute, while services restart. In some cases, it could last slightly longer.

If your institution uses the RD Web Client, users may need to clear their browser cache and cookies to ensure the new certificate is properly recognized.

The error may look like the following screenshot.

Microsoft Edge

1. Open Microsoft Edge:
   • Click on the Start menu.
   • Type "Edge" and click on Microsoft Edge to open it.
2. Access the Settings Menu:
   • In the upper-right corner, click on the three horizontal dots (⋯) to open the Settings and more menu.
3. Open the Settings:
   • Scroll down and click on Settings.
4. Go to Privacy, Search, and Services:
   • In the left-hand sidebar, click on Privacy, search, and services.
5. Find Clear Browsing Data:
   • Scroll down to the section titled Clear browsing data.
   • Click on the Choose what to clear button under the Clear browsing data now section.
6. Select Data to Clear:
   • A new window will appear. Check the box next to Cached images and files, Cookies and other site data, Media Foundation data.
   • Optionally, you can also select other data you want to clear (like browsing history, cookies, etc.).
7. Choose Time Range:
   • At the top, there is a drop-down menu labeled Time range. Click on it and select All time to clear all cached data.
8. Clear Data:
   • Click on the Clear now button.
9. Finished:
   • The cache is now cleared. You can close the settings tab and continue using Microsoft Edge.

Google Chrome

1. Open Google Chrome:
   • Click on the Start menu.
   • Type "Chrome" and click on Google Chrome to open it.
2. Access the Settings Menu:
   • In the upper-right corner, click on the three vertical dots (⋮) to open the Customize and control Google Chrome menu.
3. Open the Settings:
   • Click on Settings from the dropdown menu.
4. Go to Privacy and Security:
   • In the left-hand sidebar, click on Privacy and security.
5. Open Clear Browsing Data:
   • Click on Clear browsing data.
6. Select Data to Clear:
   • A new window will appear. Make sure the Basic tab is selected.

• Check the box next to Cached images and files, Cookies and other site data, Media Foundation data.

• Optionally, you can also select other data you want to clear (like browsing history, cookies, etc.).

1. Choose Time Range:
   • At the top, there is a drop-down menu labeled Time range. Click on it and select All time to clear all cached data.
2. Clear Data:
   • Click on the Clear data button.
3. Finished:
   • The cache is now cleared. You can close the settings tab and continue using Google Chrome.